Are Managers good Coaches?
Years of studies have indicated that managers are often ill-equipped to coach. Managers may think they are coaching but in most instances, they are telling employees what to do. The good news is that with time investment some simple coaching techniques can be accomplished.
John Whitmore defined coaching as “Coaching is defined as unlocking a person’s potential to maximize their own performance, helping them to learn rather than to teach”. Coaching is a process that aims to improve the performance and focus on the “here and now” rather than on the distant past or future. When done correctly coaching will motivate staff, resulting in a more engaged interaction.
In a business environment where the focus is on production, productivity and profit the softer skills of coaching often falls by the wayside. The need to look good on the bottom line eats into time to focus on the personal growth of staff. Yet it is the personal growth of staff that will create a more engaged environment.
Many companies enrol the services of coaches to coach executives, managers and staff which has a direct result in the growth of the business and the profit. Some companies identify and train internal staff as coaches for their specific company environment
Any approach to coaching should begin by clearly defining what it is and how it differs from other types of manager behaviour. This shift in mindset lays a foundation for training and gives managers a clear set of expectations
Leadership coaching focusses on analysing the following skills:
- Giving feedback
- Assisting with goal setting
- Showing empathy
- Allowing the coachee to arrive at their own solutions
- Recognising and pointing out the strengths of the coachee
- Providing structure\encouraging a solution-focused approach
To learn more about coaching please say hello on http://www.noblegroup.co.za/contact/